Kits.ca -- Return Policy

How to enter your contacts prescription

OD is an abbreviation for the Latin term oculus dexter which means right eye. Notice that the right eye information is asked for first even though we typically read from left to right.

OS is an abbreviation of the Latin oculus sinister which means left eye. That will be referenced on the far right column of the prescription.

B.C. is short for base curve measurement indicates the back curvature of your contact lens, in millimetres. This is important for comfort, as the BC of your contact lenses should match your eye's natural curve as closely as possible to ensure a better fit when you are wearing your contact lenses.

DIA is short for "diameter," or the distance from one edge of the contact lens to the other. This is measured in millimeters.

SPH is short for sphere. The sphere of your prescription indicates the power on the lenses that is needed to see clearly. A plus (+) symbol indicates the eyeglass wearer is farsighted. A minus (-) symbol indicates that the eyeglass wearer is nearsighted.

CYL is short for cylinder. The cylinder indicates the lens power necessary to correct astigmatism. If the column has no value (is blank), it indicates that the eyeglass wearer does not have astigmatism. If this is the case on your prescription, you can leave it blank when entering it in.

AXIS is a prescription will include an axis value for those with astigmatism. This number represents the angle of the lens that shouldn't feature a cylinder power to help correct your astigmatism.

ADD is short for "additional correction." This is where details about bifocals, multifocal lenses or progressive lenses would appear.

How to enter your glasses prescription

OD is an abbreviation for the Latin term oculus dexter which means right eye. Notice that the right eye information is asked for first even though we typically read from left to right.

OS is an abbreviation of the Latin oculus sinister which means left eye. That will be referenced on the far right column of the prescription.

ADD is short for "additional correction." This is where details about bifocals, multifocal lenses or progressive lenses would appear.

	Lens Width	Bridge Width	Temple Length
XS	< 42 mm	< 16 mm	<=128 mm
S	42 mm - 48 mm	16 mm - 17 mm	128 mm - 134 mm
M	49 mm - 52 mm	18 mm - 19 mm	135 mm - 141 mm
L	>52 mm	>19 mm	>= 141 mm

Lens Width

Bridge Width

Temple Length

< 42 mm

< 16 mm

<=128 mm

42 mm - 48 mm

16 mm - 17 mm

128 mm - 134 mm

49 mm - 52 mm

18 mm - 19 mm

135 mm - 141 mm

>52 mm

>19 mm

>= 141 mm

RETURN POLICY

Our Promise

We at Kits.ca want you to be always satisfied with your order. Thats why we have return policies that adjust to a changed decision or a mistake with your prescription. These give you enough time to decide and make shopping with us a pleasurable and easy experience!

30 Day Returns

Unopened, complete, sealed Contact Lens boxes without writing or markings may be returned for a credit card refund within 30 days of receipt of your order. Returns must arrive in original, saleable condition, packaged in a box and without damage.
Glasses include a 30 day guarantee. Frames may be returned for exchange, store credit or refund within 30 days provided that the item is unused in its original condition and packaging. Frame returns must include all materials originally sent (cases, cloths, demo lenses). Store credits do not expire.
To return your items, simply call customer service at 1-833-487-5487 or email [email protected]. Before returning items, get an RMA number and instructions from customer service.

365 Day Prescription Exchange

When your contact lens prescription changes we would be happy to accept returns for store credit within 365 days from the day you receive your order. Use your store credit towards any future purchase. Store credits do not expire. Returned contact lens boxes must be in original condition, full, sealed, unopened and without writing or markings. To return your items for store credit, please contact customer service for instructions. Glasses and frames can only be returned per the 30 Day Return Policy above.

Excellent Customer Service

Our customer service department has you covered. We guarantee order accuracy and promptness of shipments. In the unlikely event that you have to return the order due to a customer service error, we will gladly provide a prepaid return mailing label free of charge. Simply call 1-833-487-5487 to speak to us.

How to read your contacts prescription