Everything You Need to Know About Shipping

Orders that are in stock are shipped the same day when possible. Orders placed after the shipping cut-off time will ship out on the following business day. During major sales or holidays, additional processing time may be required.

A shipping confirmation email containing tracking information (if applicable) will be sent for all orders as soon as they have been shipped.

Shipping times do not include processing times, which are 1-2 business days for non-prescription eyewear and 2-5 business days for prescription eyewear orders. Specialty lenses, toric and made-to-order products may take longer to process.

*Transit time in business days once the prescription has been verified and the order has been dispatched. Saturday deliveries are not available.

Standard Shipping

In most cases, orders placed, with a verified prescription, Monday through Friday before the shipping cut-off time at 2 pm PST will be shipped the same day. Orders placed after the cut-off time on Friday will be shipped out the following Monday, while orders placed on weekends or holidays will be processed and shipped the following business day when possible.

*Please also take note of processing times for prescription and specialty eyewear.

Express and Priority Mail

In most cases, orders placed, with a verified prescription, Monday through Friday before the shipping cut-off time at 2 pm PST will be shipped the same day. Orders placed after the cut-off time on Friday will be shipped out the following Monday, while orders placed on weekends or holidays will be processed and shipped the following business day when possible.

*Please also take note of processing times for prescription and specialty eyewear.

We make sure that all of your orders are sent insured against loss in transit.

If you have ordered both contact lenses as well as glasses in one order, they may be shipped separately or the order may be held until both sets of eyewear are ready for shipment. This decision is at the discretion of our shipment staff.

Taxes, Duties and Processing Fees

The prices displayed on our website are not inclusive of taxes, duties or processing fees, which will be calculated when you proceed to purchase your order on the checkout page of our website.

A processing fee may be included in the total price of your order and will be specified when you proceed to purchase your order. The processing fee includes taxes, insurance, and costs associated with the handling of your order (such as third party transaction fees). Processing fees do not include any charges for the cost of the product itself.

Purchases made using any Kits.ca gift cards will also be applicable to taxes, duties and processing fees.

Refused Shipments

We do our best to ensure that your orders arrive to you in perfect condition. In the event that your items arrive damaged, please accept the shipment and contact our Customer Service Team so that we can help get you sorted.

Please let us know before choosing to refuse your order, otherwise you will continue to be responsible for all shipping charges.

Redirecting an Order

Please include the correct address information when you checkout, as we cannot redirect orders once items have been dispatched.

Our Returns & Exchanges Policy

At KITS, we understand that sometimes things change, which is why we offer a free 30-day return policy and free 365-day exchanges.

We're committed to being responsive in the way that we address returns and exchanges.

Glasses & Sunglasses

We offer free 30-day returns for glasses as well as sunglasses.

Frames may be returned for store credit or refund provided that the item is unused and unscratched as well as in its original condition and packaging. Frame returns must include all materials originally sent (cases, cloths, and lenses).

Store credits do not expire and returns are free.

Please call our customer care team at 1-833-487-5487 and they will be happy to help you process your return or exchange!

Contact Lenses

We offer free 30-day returns for contact lenses.

Contact lenses may be returned for a refund, which will be processed within 30 days from the receipt of your order at our processing center, if they are in their original condition, unopened, complete, and sealed without writing or markings on the packaging.

We also offer a 365-day return program for prescription contacts.

We will take back unopened boxes of your old prescription, and credit the value towards your new prescription.

When your contact lens prescription changes, we will accept returns for store credit within 365 days from the day that you receive your order. This store credit can be applied to any future purchases from KITS and do not expire.

Returned contact lenses must be in their original packaging and condition, unopened, complete, and sealed, without any writing or markings.

Please call our customer care team at 1-833-487-5487 and they will be happy to help you process your return and work with you for our prescription contacts value credit system!