Kits.ca | Insurance Information

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Despite potential Canada Post service disruptions, we want to assure our valued customers that KITS shipping remains minimally affected. Our team has proactively secured alternative shipping solutions to ensure quick delivery of your orders.

However, we can no longer deliver to PO Box addresses due to the ongoing situation.

If you have any questions or concerns, please don't hesitate to contact our customer care team at [email protected] or 1-833-487-5487.

Last updated: November 26, 2024

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How to read your contacts prescription

How to enter your contacts prescription

OD is an abbreviation for the Latin term oculus dexter which means right eye. Notice that the right eye information is asked for first even though we typically read from left to right.

OS is an abbreviation of the Latin oculus sinister which means left eye. That will be referenced on the far right column of the prescription.

B.C. is short for base curve measurement indicates the back curvature of your contact lens, in millimetres. This is important for comfort, as the BC of your contact lenses should match your eye's natural curve as closely as possible to ensure a better fit when you are wearing your contact lenses.

DIA is short for "diameter," or the distance from one edge of the contact lens to the other. This is measured in millimeters.

SPH is short for sphere. The sphere of your prescription indicates the power on the lenses that is needed to see clearly. A plus (+) symbol indicates the eyeglass wearer is farsighted. A minus (-) symbol indicates that the eyeglass wearer is nearsighted.

CYL is short for cylinder. The cylinder indicates the lens power necessary to correct astigmatism. If the column has no value (is blank), it indicates that the eyeglass wearer does not have astigmatism. If this is the case on your prescription, you can leave it blank when entering it in.

AXIS is a prescription will include an axis value for those with astigmatism. This number represents the angle of the lens that shouldn't feature a cylinder power to help correct your astigmatism.

ADD is short for "additional correction." This is where details about bifocals, multifocal lenses or progressive lenses would appear.

How to read your glasses prescription

How to enter your glasses prescription

OD is an abbreviation for the Latin term oculus dexter which means right eye. Notice that the right eye information is asked for first even though we typically read from left to right.

OS is an abbreviation of the Latin oculus sinister which means left eye. That will be referenced on the far right column of the prescription.

ADD is short for "additional correction." This is where details about bifocals, multifocal lenses or progressive lenses would appear.

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1-833-487-5487
(10am to 6pm EST; Mon-Fri)

[email protected]

Measurements

If you already have a pair of glasses, you can compare the measurements to your current frame. Just look inside your temple to find your frame measurements. The overall frame size is a combination of lens and bridge's width measurements.

	Lens Width	Bridge Width	Temple Length
XS	< 42 mm	< 16 mm	<=128 mm
S	42 mm - 48 mm	16 mm - 17 mm	128 mm - 134 mm
M	49 mm - 52 mm	18 mm - 19 mm	135 mm - 141 mm
L	>52 mm	>19 mm	>= 141 mm

Apply your vision insurance easily at KITS

We offer online Direct Billing with most of the Canadian insurers, so we can bill them directly for you. If we can't direct bill with your health provider, claim your vision insurance manually.

TELUS Health eClaims online direct billing partners

How to submit an online eClaim for the listed insurers above

Step 1

Select online direct billing at checkout

Once products are in your cart, select "Bill your insurance directly" and start your checkout.

Step 2

Enter your insurance info

You will need the following:
- Insurance Policy/Group ID
- Insurance Member ID

Step 3

Place Your Order

Place your order and pay any amount that exceeds your benefit balance.

Use direct billing for all your vision needs:

SHOP GLASSES SHOP SUNGLASSES SHOP CONTACTS

Other insurance partners

Direct billing available for all RBC Insurance plan members. Apply your vision benefits directly at checkout and redeem exclusive offers including $100 off designer frames such as Ray-Ban, Oakley, Prada and Tom Ford!

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Exclusive offers available for all GreenShield plan members including $100 off designer frames such as Ray-Ban, Oakley, Prada and Tom Ford!

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Exclusive offers available for all Sun Life plan members including $100 off designer frames such as Ray-Ban, Oakley, Prada and Tom Ford!

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Not sure how to use your insurance?

We're always here.

Call us at 1-877-497-3838

Chat with an agent

Monday to Saturday, 10am to 6pm EST

Your insurer in not listed above? No problem

Claim your vision insurance manually

Your insurance plan may cover vision expenses, or you may be eligible to use your flexible spending account (FSA) or health spending account (HSA), to reduce or completely cover the cost of your prescription eyewear and contact lens purchases. We have two options to make it easy for you to do that!

Option 1

Use Your FSA or HSA Card At Checkout.

Simply enter your FSA or HSA card number in the credit card field during the regular checkout to apply your FSA to your purchase.

Option 2

Submit An Insurance Form And/Or Receipt To Your Insurance Provider

We've already filled out a form that you can easily submit to your provider. It's all ready for you in your account for every contacts & glasses order!

Simply:

Click on My Account
Click on "My Orders" on the left
Find the corresponding order and click "Details"
Select "Insurance Form"

Q&A

What is direct billing?

Think of direct billing like your insurance company giving you an instant discount on your new prescription glasses and contacts! Instead of paying the whole amount yourself and waiting to be reimbursed later, we work with your insurance provider directly. We'll figure out your coverage, and you only pay the remaining balance. It's that easy! 😊

Can I access direct billing at a KITS store?

Yes, absolutely! We love making things easy. Just bring your insurance info and your matching prescription to our KITS store, and we'll handle the rest.

Can I apply direct billing on Autoship orders?

Unfortunately, we can't offer direct billing on Autoship orders just yet, but we're actively working on it! In the meantime, here's what you can do:

To keep Autoship: Place your order as usual and submit a claim to your insurance provider afterward.
For direct billing now: Unselect the Autoship option at checkout and we'll process your insurance claim directly.

What happens if my purchase is only partially covered by my provider?

We will process your insurance coverage and apply it to your order total. If your insurance coverage does not completely cover the cost of your order, you will be responsible for paying the remaining amount.

Can you check how much coverage I have?

TELUS Health eClaims insurance partners: We can't access your full insurance coverage details. Check your health insurance benefits before you shop, so you know which products are eligible and what you're covered for.
RBC Insurance^TM: Login to your RBC Insurance^TM account to check your available coverage.

When can I shop and claim for my eyewear? Is direct billing available 24/7?

Claim processing availability times depend on your provider and their hours of operation. Find your provider in the table below to see their specific processing availability times.

Insurer

Claim availability hours

Alberta Blue Cross

24/7

Beneva

24/7

Canada Life

Daily 6:00-22:00 EST

Canada Life - PSHCP

6 to 12 a.m. ET

Chambers of Commerce Group Insurance

24/7

CINUP

24/7

ClaimSecure

24/7

Coughlin & Associates Ltd

24/7

Cowan (Express Scripts Canada)

24/7

D.A. Townley

24/7

Desjardins Insurance

24/7

Equitable Life

24/7

First Canadian

24/7

GMS (Express Scripts Canada)

24/7, except Sunday between 12:00 and 7:00 am EST.

GroupSource

24/7

Industrial Alliance

Monday to Friday 6:00-23:59 EST, Saturday to Sunday 6:00-22:00 EST

Johnson (Express Scripts Canada)

24/7

Johnston Group

24/7

Manion

24/7

Maximum Benefit

24/7

People Corporation

24/7

RWAM

Daily 6:00-00:00 EST

Simply Benefits

Monday to Friday, 8 a.m. to 5 p.m. PST

TELUS AdjudiCare

24/7

Union Benefits

24/7

UV Insurance

24/7

I'm listed as a dependent on someone else's benefits. Can I still use direct billing?

Yes, direct billing supports claims for the following:

Self - The claimant and the person who holds the coverage are the same person.
Spouse - The claimant is the spouse of the person who holds the coverage.
Child - The claimant is a child of the person who holds the coverage.
Disabled dependent - The claimant is a disabled child of the person who holds the coverage.
Child and part-time Student - The claimant is a part-time student at a post-secondary institution and a child of the person who holds the coverage.
Child and full-time Student - The claimant is a full-time student at a post-secondary institution and a child of the person who holds the coverage.
Domestic partner - The claimant cohabits with the person who holds the coverage but is not considered the person's spouse.

For more guidance on coordination of benefits, please see the Canadian Life and Health Insurance Association guidelines.

If the eyewear is for my child and both my spouse and I have coverage, which policy should I use?

Children with two insurance plans: We follow a 'birthday rule'. Submit your child's claim to the parent whose birthday is earliest in the calendar year.
If there's any cost left over: Submit a second claim to the other parent's insurance.
For detailed instructions: See the Canadian Life and Health Insurance Association guidelines

How to manually claim vision insurance benefits?

You can process your claim manually with your provider after your glasses or contact lenses have shipped and you receive your shipping confirmation with the full receipt. After your order has shipped, the receipt, as well as an easy pre-populated insurance submission form, will also be available in My Orders under the corresponding order details.
Additional details for your submission to your insurance provider are as follows:

Supplier name: Kits.ca
Business License #/Registration #: 863922753-RT0001
Supplier phone number: 1-833-487-5487
Supplier email address: [email protected]
Supplier address: 2955 Hebb Ave Vancouver, BC V5M 4Y2
Proof of purchase: After your order has shipped, the receipt, as well as an easy prepopulated insurance submission form, will be available in My Orders under the corresponding order details.

Can I buy sunglasses online with vision insurance?

A lot of providers or plans can cover prescription sunglasses or in some cases even sunglasses that have UV protection. You may also be eligible for reimbursement if you have a valid prescription specifically for sunglasses from your eye doctor.

As always, please make sure to check the details of your coverage with your insurance provider beforehand, so you know what's covered and how much you may be required to pay yourself.

My FSA or HSA credit card didn't work, what now?

We do accept FSA (flexible spending) and HSA (health spending) credit cards as payment during the regular checkout process.

If you tried to use a FSA or HSA card on our website and it did not go through, please try calling the number on the back of the card. Let them know you are in the process of placing an order for prescription eyewear or contact lenses and that these are a medical device. This process is sometimes done to verify that you are using your card to purchase approved products.

They will then allow the system to accept your next transaction on our website. Alternatively, you can use a regular credit card to pay and we can provide you with the information required for reimbursement as outlined above.

Are your glasses and contacts insurance, HSA or FSA eligible?

Prescription eyecare is usually eligible. While we won't be able to deal directly with your insurance provider, we will provide you with everything you require to submit a reimbursement claim for your purchase as outlined above.

Alternatively, you can use your FSA (flexible spending) or HSA (health spending) credit card to pay directly on our site. Don't forget, FSA dollars expire if you don't use them all!

Please make sure to check the details of your coverage with your insurance provider beforehand, so you know what's covered and how much you may be required to pay yourself.

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